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Frequently Asked Questions

Your one-stop solution for answering all of your doubts!

  • General
    Q: How do I register for a MyITS account? A: Starting your MyITS journey is simple! Just scan the QR code or visit to create your account hassle-free. Q: Can I reset my password? A: Certainly! To reset your password, navigate to your <Profile Setting> and select <login password> to initiate the password reset process. Q: Can I change my email address, User ID, or username? A: No, please be aware that these details cannot be modified once set during the registration process. Q: Can I have multiple MyITS accounts? A: Yes you can, but we don’t encourage it as you can bind several exchanges to your account. Q: How secure is MyITS for beginners, and what security features are in place? A: You can bind your account and ensure Two-Factor Authentication (2FA) for an extra layer of security.
  • Beginners Guide
    Step by Step Guide Introduction to API Introduction to 2FA
  • API Guide
    How to bind API keys? Invalid API keys How to turn 50 VSDT to USDT? Delete API keys
  • Two-Factor Authentication Guide
    How to reset Two - FA?
  • General Questions
    Q: What is Hybots?A: Hybots is a trading strategy that uses the majority of your capital for Gridbots (spot trading), while a small portion is allocated for future trading, aiming for higher returns. Q: What's the allocation for spot and future trading? A: When you activate Hybots, 90% of your capital goes to spot trading, and 10% is reserved for future trading, enabling two-way profit. Q: Can I increase the future trading allocation? A: Yes, you can increase the contract allocation from the initial 10% to 50%, unlocking a 2:1 ratio for futures trading profit. Q: How can I boost the future trading allocation? A: Visit the MyITS homepage, navigate to <Transaction>, and click on <Futures> to purchase extension tickets. Three options are available. Learn more. Q: Is the API binding for contract accounts permanent? A: No, API binding for futures accounts expires after 90 days and must be renewed within that period.
  • GridBots
    How do I activate MyITS bots? How are service fees calculated in MyITS? How is the fund allocation done in MyITS? How does the robot handle sudden downtrends in MyITS? What happens if coins are delisted on the MyITS platform?
  • HyBots
    1. What is Hybots? - Learn about Hybots, our innovative trading strategy that optimizes profits by managing assets in both spot and futures markets. See more. 2. How to Activate Hybots? - Discover the simple steps to activate Hybots and start maximizing your trading potential. See more. 3. How to Purchase Ticket-Based Packages? - Find out how to access packages that supercharge your future trading journey. See more. 4. How Can I Check My Profit? - Explore the options for tracking your profits and monitoring your trading success with Hybots. See more. 5. Checklist for APIs - Get guidance on setting up your API connections for seamless future trading. See more.
  • Smart ITS
    What is Smart ITS?
  • Simple Earn
    What is Simple Earn?
  • Smart Trading, Incredible Adventures
    Earn & Travel How to register Terms & Conditions
  • Referral & Affiliates
    What is Referral & Affiliates?
  • Deposit & Withdrawal Guides
    How to Top Up Package? How to deposit funds? How to withdraw funds?
  • Emptybot x MyITS
    Q. What is EmptyBots? A. EmptyBots is a platform for trading Non-Fungible Tokens (NFTs) and participating in various NFT-related activities. Q. How does the collaboration with EmptyBots benefit MyITS users? A. The collaboration enhances your trading capabilities by allowing you to expand your wallet size for future trading to a remarkable 1:1 ratio with the purchase of EmptyBots NFTs. Q. Can I participate in the collaboration without prior knowledge of NFTs or cryptocurrency? A. Yes, you can! We provide resources and guidance to help users understand NFTs and how to benefit from the collaboration. Q. How do I purchase EmptyBots NFTs and bind them to my MyITS account? A. We provide a step-by-step guide to help you through the process, making it user-friendly for all participants. Click here for more. Q. Is there a minimum requirement for participating in the collaboration? A. We welcome participants of all levels, whether you're new to cryptocurrency or an experienced trader. No minimum requirements are needed to join this collaboration. Q. Can I unbind an NFT from my MyITS account? A. Yes, you can unbind an NFT from your MyITS account at any time. The process is simple, and any associated funds are returned to your account. Q. What are the terms and conditions for the collaboration? A. Detailed terms and conditions will be available on our collaboration webpage. Make sure to review them before participating. Q. How long will the collaboration with EmptyBots last? A. The collaboration is ongoing, allowing you to benefit from the enhanced trading capabilities for the foreseeable future.
  • Wallet
    Income Capacity - Potential earnings that can be generated through MyITS. ITSV - Voucher provided by MyITS as a form of compensation when losses occur during adjustments. VSDT - Free reward from MyITS when you bind API.
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